AIIMS Pre Paid Cash Card Seva: enhancing access to healthcare services

The Pre-Paid Cash Card Seva in Cardiothoracic and Neurosciences Centre, AIIMS is a unique innovation which integrates technology with social welfare. It provides the patients with a one stop window for paying fee charges to all services.

Source: AIIMS

The Pre-Paid Cash Card Seva was launched as a pilot in the Cardiothoracic and Neurosciences Centre (CNC) of All India Institute of Medical Sciences (AIIMS) by Financial Software & Systems Pvt. Ltd. in June 2012 to provide an institutionalised service delivery window to patients, thereby relieving them from standing in long queues for accessing basic medical services separately.

Any registered patient of CNC can obtain a Pre-Paid Cash Card from the specified counters and pay for all the services availed during his/her treatment at one place, at no additional costs. A simple application form needs to be filled by the patient himself/herself or can be done by the FSS Representative, in case of illiterate/ linguistically challenged patients to avail this service. The Pre-Paid cash card also provides additional facilities like Patient Registration Card Linking, Card Issuance, Top up, Refund, etc.

The Pre-Paid cash card is a first of its kind initiative that integrates technological innovation with social welfare. Since its inception more than 9000 cards have been issued, and more than 10 transactions are reported every day on an average on a single card. Barring a few technical challenges the initiative has fared very well in its pilot phase. The initiative can go a long way in speeding up the pace of medical service delivery in India.

This case study was published in October 2012.

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