The practical challenges of implementing the Public Distribution System (PDS) in Arunachal Pradesh led to the conceptualisation of the Arun ePDS initiative to improve delivery through process re-engineering and use of Information and Communication Technologies (ICTs). The first phase, currently under implementation, is already showing significant impact in reducing the pilferage of food rations. The initiative has resulted in rapid redressal of grievances, detection of ghost ration cards and issuance of cards to people hitherto excluded from the system.

This case study is a part of Good Practices Resource Book 2015 and can be found on page 117.