Enhancing transparency and accountability in public service delivery

The Bihar Right to Public Services Act – Bihar Lok Sevaon ki Guarantee Adhiniyam – was implemented in Bihar on August 15, 2011, and has made it mandatory for the state government and its agencies to deliver public services to people within a stipulated time frame, failing which government officials are liable for penalization. Under Read More …

Direct Benefit Transfer Programme – The Case of Dilli Annashree Yojana

The ambitious Direct Benefit Transfer (DBT) system of the Government of India has been envisaged as a radical transformation in service delivery that bypasses the inefficiencies that traditional service delivery mechanisms have faced. Under the system, funds are transferred by banks directly to bank accounts of beneficiaries. These accounts are Aadhaar-enabled, in that they are Read More …

NRHM Initiatives: Improving access to healthcare through strategic incentives in Assam

Aiming to improve the healthcare scenario in Assam, the state team of the National Rural Health Mission (NRHM) launched some innovative programmes in 2010 to promote health-seeking behaviour among beneficiaries and improve service delivery. Morom is one such initiative that provides cash incentives to in-patients at public health facilities. A total of 117,181 patients have Read More …